Help and Support

FAQ

Check if your question is answered here

• How long does it take to deliver?

  1-3 days within Lagos, up to a week outside of Lagos.

• What payment methods does Imperium Energy Platform accept?

  Imperium Energy Platform accepts credit cards, debit cards, bank transfers, and offers loan services for qualifying customers.

• Can an order be cancelled after it is placed?

  Yes, an order can be cancelled before it is out for delivery. Please contact our customer service team as soon as possible to cancel your order.

• Does Imperium Energy Platform offer installation services?

  Yes, Imperium Energy Platform offers installation services for solar products. Please contact our customer service team for more information.

• Do solar products require maintenance?

  Most solar products require minimal maintenance, such as cleaning the solar panels and ensuring that the batteries are charged. Imperium Energy Platform offers maintenance services for the warranty period.

• What is the lifespan of solar products?

  The lifespan of solar products depends on a variety of factors, including the quality of the product and how well it is maintained. In general, most solar products have a lifespan of at least 20 years.

• Do I need to have a lot of sunlight to use solar products?

  While having access to sunlight is important for solar products, even moderate amounts of sunlight can still generate electricity. Additionally, many solar products come with built-in batteries that can store energy for use at night or during cloudy days.

• What are the benefits of using solar energy?

  Solar energy is a clean and renewable source of energy that can help reduce your carbon footprint and save you money on your energy bills. It is also a reliable source of energy, especially in remote or off-grid locations.

• How does solar energy work?

  Solar energy works by capturing the energy from the sun and converting it into electricity using solar panels. The electricity can be used to power homes, businesses, and other devices.

• What types of products does Imperium Energy Platform sell?

  Imperium Energy Platform sells a variety of solar-powered products, including solar panels, solar batteries, solar-powered lights, solar chargers, and other solar-powered gadgets.

• What is Imperium Energy Platform?

  Imperium Energy Platform is an online e-commerce store that specializes in selling solar-powered products, such as solar panels, solar batteries, and solar-powered gadgets.